Review of the use of histograms (frequency distribution charts) and how to build them.
Team building activity, designed by NASA to help astronauts work as a team to solve complex problems, presented as a training tool for quality improvement teams.
Review of the National HIV/AIDS Strategy (NHAS) and the role of clinical quality management (CQM) in its implementation.
A deep look at intercultural communication and how it may be a barrier to care.
Consumer-focused webinar on the basics of data and its importance in quality improvement.
Comparison of the methodologies for Lean and the Model for Improvement.
Resources for use in the TQL Program including the Facilitators Guide, slide sets and the handouts used in the training.
Exploration of the use of social media as a tool for quality improvement, to help patients remain in care, and connect with consumers.
Overview of HIV stigma in the U.S. and ways to address stigma and discrimination.
Facilitator Manual for those who participate in the TCB Program and those who strive to lead activities to improve HIV care.
Ways to develop and use control charts to examine variations in data in quality improvement work.