Foundational presentations on the basics of clinical quality improvement.
Components
- Winners of the CQII Quality of Care Awards in 2021, showcasing their work to assist Ryan White HIV/AIDS Program recipients in gaining insight into exemplary quality improvement and leadership efforts.
- A presentation by two 2022 CQII Quality Award Winners: Santa Rosa Community Health Centers and Dallas County Health and Human Services HIV Administrative Agency.
- Presentation on implicit bias and its impact on healthcare delivery.
- Review of Six Hats lateral thinking problem solving tool.
- Insights on designing and convening effective quality management meetings.
- Use of the fishbone diagram in clinical quality management.
Review of the co-equal role of consumers in their health care, for provider staff.
- Review of the process of building a disparities calendar.
- Explanation why it is important to drill down data, and how recipients are using drilled down data to achieve high performance rates.
- Review of the basics of driver diagrams and simple examples of their correct use.
- Review of recipient-provided driver diagrams, with a discussion on how they were constructed.
- Review of the use of a driver diagram in quality improvement.
- Review of key attributes of leaders, varied styles, and what contributes to success in an agency.
- Leadership engagement in CQM, QI and lean methodology in a Part A/Part B of the RWHAP.
- Experience-based co-design (EBCD) as a quality improvement methodology to build agency capacity then improve HIV services.
- A presentation on A Positive Deviance Approach to Improvement.
Skill-building slide-based tutorial to help individuals truly understand the meaning of the numbers with which they are presented on a daily basis.
Review of the use of histograms (frequency distribution charts) and how to build them.
Overview of HIV stigma in the U.S. and ways to address stigma and discrimination.
- Use of intermediate measures in the PDSA Cycle and the sub-processes that you will need to consider as you test your improvement ideas.
Slide-based guide to help individuals look deeper into their data and truly understand their client population.
- A change concept is a general notion or approach found to be useful in developing specific ideas for change that result in improvement.
A deep look at intercultural communication and how it may be a barrier to care.
- Review of leadership and workplace changes on creating an improved work environment.
Lesson examining some of the tools available in Lean, a method of quality improvement that wants to maximize customer value and minimize waste.
Comparison of the methodologies for Lean and the Model for Improvement.
How to use certain Lean tools in the context of a quality improvement project.
Review of training and technical assistance available on quality improvement for the Ryan White HIV/AIDS Program.
- A presentation on Making Lean Personal and banishing waste in your organization.
This second Lean webinar will explain how to transition a flowchart into a value stream map, and understanding the stages, and metrics used in the value stream map. Speakers discussed the
- Explanation of flow mapping using Lean concepts to understand a process and how to map it.
- How quality management teams can enhance their efforts by incorporating PWH into QI projects to enhance outcomes.
- Presentation on Quality Improvement and Implementation Science.
- Presentation on Root Cause Analysis for Quality Improvement.
Webinar hosted by CQII consumer consultants reviewing their involvement in the End+Disparities ECHO Collaborative.
Team building activity, designed by NASA to help astronauts work as a team to solve complex problems, presented as a training tool for quality improvement teams.
Review of a unique list of twelve attributes for sustaining gains in quality improvement activities.
- Review of ways to sustain the gains made in an agency's quality improvement efforts and make them part of the organization’s culture.
- Use of system's thinking to making change in complex systems, covering the variables that impact success of change and how to apply quality improvement concepts to make system level improvements.
- Review of psychological and behavioral responses to change and leveraging of quality improvement techniques to adjust to these variables.
Discussion of the role that people with HIV can play in quality improvement in HIV care programs and advancing nationwide goals to Ending the HIV Epidemic Initiative.
Review of the National HIV/AIDS Strategy (NHAS) and the role of clinical quality management (CQM) in its implementation.
- How to properly use some of the seven tools of quality.
Consumer-focused webinar on the basics of data and its importance in quality improvement.
Ways to develop and use control charts to examine variations in data in quality improvement work.
- Review of graphical tools for use in analysis and presentation of quality improvement data.
- Review of a technique for improving a program's culture of quality improvement.
Exploration of the role of teams in a clinical quality management program.
How to use the HIV Care Continuum as a quality improvement tool.
Exploration of the use of social media as a tool for quality improvement, to help patients remain in care, and connect with consumers.
- What clinics can do to improve health equity.