Webinars

Upcoming Webinars

Basics of Health Coverage Enrollment: Strategies and Resources for New Program Staff

August 22, 2018 (2:00 - 3:30 PM ET)

This annual orientation webinar introduces the ACE TA Center to staff that are new to enrolling Ryan White HIV/AIDS Program (RWHAP) clients in health coverage. During this interactive session, the ACE TA Center will share practical strategies and tools to engage, enroll and retain clients in coverage. The webinar will also cover:
  • The unique health coverage needs and concerns of people living with HIV
  • How to answer clients' basic questions about enrolling in health coverage and staying covered
  • How the Ryan White HIV/AIDS Program, including ADAP, complements health coverage and supports continuity of care

We offer this webinar on an annual basis to train new staff.

Register for this webinar

Past Webinars

          • July 18, 2018: Planning Ahead for Open Enrollment: What's New for 2019
            Open Enrollment for 2019 Marketplace plans runs from November 1 to December 15, 2018. In this webinar, participants learned how to:
            • Streamline workflows to get ready for Open Enrollment
            • Train staff and build enrollment capacity
            • Develop enrollment partnerships
            • Communicate with clients and share key health coverage messages
            Presenters shared updates on any upcoming changes to enrollment and/or Marketplace health coverage for 2019 and relevant ACE TA Center resources to support Open Enrollment. View Planning Ahead for Open enrollment archived webinar and presentation slides
          • June 14, 2018:Get to Know the In It Together Health Literacy Project
            Better health starts with health literacy! The In It Together Health Literacy Project trains health professionals to better recognize the signs of limited health literacy and its impact on people living with HIV. The In It Together community health literacy training is currently available in some communities across the U.S. 

            In this webinar, participants learned: 

            Participants also heard from two In It Together trainers who shared their experience providing the community health literacy training in their own communities. View the Health Literacy Project archived webinar and presentation slides

            • How limited health literacy impacts the health of people living with HIV
            • How to identify when a client is struggling with health literacy
            • Approaches and resources to promote health literacy for clients
            • The cultural, social, and environmental factors that can impact the health literacy of racially, ethnically, culturally, and linguistically diverse people
            • How In It Together resources could benefit their organization or community
          • March 6, 2018: Helping Clients Understand Tax Filing and Health Coverage
            In this webinar, learn about the connection between health coverage and taxes for your clients. Learn how to help your clients prepare to file their taxes, including which clients need to file based on their 2017 health coverage and which documents they should gather. The webinar will also walk through the tax credit reconciliation process for clients who received advance premium tax credits through the Marketplace, and explain who qualifies for (and how to obtain) an exemption from health coverage. The webinar will also review an ACE TA Center tool to help clients understand how health coverage affects their tax filing. View Helping Clients Understand Tax Filing and Health Coverage archived webinar and presentation slides
          • November 9, 2017: Everything you need to know about Cost Sharing Reductions and Tax Credits in 2017
            In this webinar, learn how you can help clients apply for financial assistance to help lower health insurance costs, and the role that taxes play in maintaining eligibility for this assistance. The ACE TA Center will provide case managers, benefits and enrollment staff, and other RWHAP program staff with information about Premium Tax Credits (PTCs) and Cost Sharing Reductions (CSRs), including information on the application process and eligibility requirements for each subsidy. Presenters will use case studies to demonstrate how PTCs and CSRs work in practice, and underscore the importance of updating income and household information throughout the year. Presenters will also explain how the RWHAP, including ADAP, can help clients further reduce costs through premium payment and cost-sharing assistance. View Everything You Need to Know About Cost Sharing archived webinar and presentation slides
          • August 23, 2017: Basics of Health Coverage: Enrollment Tools and Resources
            Do you or your case management staff want to learn about some easy-to-use tools that will help you engage and enroll your Ryan White HIV/AIDS Program clients into health care coverage? Would you like to learn to answer clients' basic questions, and help them use their coverage and stay enrolled? Join us for an introductory webinar for staff that are new to the HRSA-supported Access, Care & Engagement (ACE) TA Center. During this interactive session, the ACE TA Center will share practical strategies and show you new tools to engage, enroll and retain your RWHAP clients in health coverage.  View Basics of Health Coverage archived webinar and presentation slides
          • July 26, 2017: Planning for Open Enrollment: What's New for 2018
            The Marketplace open enrollment period for 2018 plans runs from November 1 to December 15, 2017. In this webinar, learn what your organization can do to help clients be prepared for open enrollment, including program planning, partnership development, staff training and client outreach. Participants will also learn about recent updates to Special Enrollment Periods (SEPs), including documentation requirements, and what options consumers have for plan selection if they enroll through an SEP. Finally, participants will hear about the importance of timely premium payments, and the relationship between non-payment and a client’s future enrollment eligibility. View Planning for Open Enrollment archived webinar and presentation slides
          • April 26, 2017: Building Consumers' Capacity to Use Their Health Coverage and Stay Enrolled
            Hear first-hand from a case manager, an ADAP health coverage coordinator and a state HIV program manager as they discuss strategies they use to support case managers, help clients understand their health coverage, and make sure clients are taking the necessary steps to stay enrolled. View Building Customer's Capacity archived webinar and presentation slides
          • February 22, 2017: Helping Clients Understand Tax Filing and Health Coverage
            Learn how to help your clients prepare to file their taxes, including which clients need to file taxes based on their 2016 health coverage. Help your clients understand what documents they need to file their taxes; how to reconcile advance premium tax credits; and who is eligible for (and how to obtain) an exemption from the requirement to have health coverage. This webinar also reviewed an ACE TA Center tool to help clients understand how health coverage affects their tax filing requirements. View Help your Clients Understand Tax Filing and Health Coverage archived webinar and presentation slides
          • November 17, 2016: Engaging Hard-to-Enroll Clients During Open Enrollment
            Learn why some clients may be particularly hard to enroll in health coverage. ACE TA Center staff describe promising practices to engage hard-to-enroll clients in conversations about coverage and how to document and monitor your engagement with these clients. Learn about where to go for resources to support enrollment of specific populations, including young adults. View Engaging Hard-to-Enroll Clients During open Enrollment archived webinar and presentation slides
          • October 20, 2016: Get Ready for 2017 Open Enrollment & Health Insurance Plan Renewals
            Open Enrollment for 2017 Marketplace health insurance plans begins November 1! In this webinar, find out what’s new for 2017 and how to make sure your RWHAP clients re-enroll in the best plan for their needs and get the right amount of financial assistance. Learn how to use ACE tools to support plan selection and engage your clients in conversations about enrollment and renewals. View Get Ready for 2017 Open Enrollment and Health Insurance Plan Renewals archived webinar and presentation slides 
          • August 10, 2016: Supporting Health Coverage Enrollment for Ryan White HIV/AIDS Program Clients
            In this webinar, learn how to answer clients' basic questions about enrolling in health coverage and staying covered. This introductory presentation is intended for program and health department staff, including case managers, that are new to the HRSA Affordable Care Enrollment (ACE) TA Center. Presenters share unique health coverage needs and concerns of people living with HIV and highlight ACE TA Center tools that can help engage, enroll, and retain clients in health coverage. View Supporting Health Coverage Enrollment for Ryan White HIV/AIDS Program Clients archived webinar and presentation slides 
          • July 21, 2016: Health Literacy & Health Insurance Literacy: Helping Consumers Access Care and Use Coverage
            In this webinar, learn about the importance of health literacy and health insurance literacy for people living with HIV and helping them navigate the health care environment. Case studies and scenarios highlight how providers and staff can help clients understand care and treatment information while engaging them in discussions about their own health goals. Presenters from the ACE TA Center and the HRSA-supported In It Together: National Health Literacy Project for Black Men Who Have Sex with Men share best practices and resources. 
            View Health Literacy and Health Insurance Literacy: Helping Consumers Access Care and Use Coverage archived webinar and presentation slides 
          • July 8, 2016: Tips and Resources to Help Enroll People Living with HIV in Health Insurance
            Enrollment assisters play an essential role in helping people living with HIV find a health plan that covers their health needs, including critical medications and care for HIV. In this webinar, the Health Resources and Services Administration HIV/AIDS Bureau and the ACE TA Center talk about key considerations and strategies to help support people living with HIV enroll in health coverage programs available through the Affordable Care Act.
            View Tips and Resources archived webinar and presentation slides 
          • June 23, 2016: Connecting Recently Incarcerated People Living with HIV to Health Coverage and Care 
            In this webinar, learn about unique enrollment challenges facing recently incarcerated people living with HIV, such as  lack of awareness around coverage termination after release, unfamiliarity with the Ryan White HIV/AIDS Program service delivery system, and balancing the need for healthcare with other pressing needs like housing and employment. This webinar also provides concrete strategies to improve transition planning at the state, program, and client levels. 
            View Connecting Recently Incarcerated People Living with HIV to Health Coverage and Care archived webinar and presentation slides 
          • April 27, 2016: Best Practices to Engage, Enroll, and Retain Ryan White HIV/AIDS Program Clients in Health Coverage
            In this webinar, learn about best and promising practices - including real experiences from RWHAP recipients - on how to engage, enroll, and retain your clients in health coverage. Speakers highlight how they have implemented best practices at their organizations and lessons learned. The webinar also provides suggestions for implementation and resources available to assist in the process.
            View Best Practices archived webinar and presentation slides 
          • March 9, 2016: Helping Clients Understand Tax Filing and Health Coverage
            In this webinar, learn who needs to file taxes based on their health coverage in 2015 and determine which documents they should gather. This webinar also walks through the reconciliation process for clients who received an advance premium tax credit from the Marketplace. Finally, learn who is eligible for (and how to obtain) an exemption from health coverage. This webinar also introduces a new HRSA-supported ACE TA Center web-based tool to help clients understand how health coverage affects their tax filing.
            View Help Clients Understand Tax Filing archived webinar and presentation slides 
          • January 14, 2016: Access to Health Coverage for Immigrants Living with HIV
            In this webinar, learn how to talk about health coverage with clients who are living with HIV and immigrated to the U.S. or may have family members in this situation. Expert presenters explain how some immigrants may qualify for Marketplace coverage, depending on their immigration status, and how immigrants can access other federal health care programs. Presenters also share culturally and linguistically competent strategies to help address clients’ fears and concerns about enrolling in health coverage and best practices for the application process, with a focus on preventing data matching inconsistencies. A new tool is introduced.
            View Access to Health Coverage for Immigrants Living with HIV archived webinar and presentation slides 
          • December 10, 2015: Everything You Wanted to Know About Cost Sharing & Tax Credits in 2016
            In this webinar, learn how your clients can get financial help to pay for health insurance premiums and the out-of-pocket costs associated with health insurance. Clear, straightforward explanations of the similarities and differences between premium tax credits (PTCs) and cost sharing reductions (CSRs) are presented. Case studies walkthrough who is eligible for PTCs and CSRs, how to apply, and how these subsidies are applied to the cost of coverage. This webinar also explains what happens at tax time, when potential underpayments and over payments may need to be reconciled.
            View Everything You want to Know about Cost Sharing and Tax Credits in 2016 archived webinar and presentation slides
          • November 18, 2015: Engagement and Enrollment in Diverse Communities
            This webinar offers concrete strategies you can use to address enrollment barriers among African American and Latino clients, even in states that have not expanded Medicaid. Two RWHAP service providers serving predominantly African American and Latino clients in Mississippi and Washington DC share their successful strategies for achieving high rates of enrollment and important lessons learned.
            View Engagement and Enrollment in Diverse Communities archived webinar and presentation slides 
          • October 22, 2015: 2016 Open Enrollment & Health Insurance Plan Renewals: What you need to know
            In this webinar, learn about what your clients need to do to get enrolled or renew their health insurance, and make sure they get the right financial help. Find out why it is important for enrolled clients to log into the health insurance marketplace and for many of these clients to make sure they filed their 2014 taxes. This webinar also introduces new ACE TA Center tools for consumers and an updated tool to help with plan renewals. 
            View 2016 Open Enrollment and Health Insurance Renewals archived webinar and presentation slides
          • October 8, 2015: New tools to help organizations monitor and improve enrollment
            In this webinar, learn about promising organization-level practices to support engagement, enrollment, and retention of RWHAP clients in health coverage. This webinar introduces two new ACE TA Center tools: 1) A web-based self assessment to help your organization assess and improve current enrollment practices, and 2) A new framework to help RWHAP service providers use data to monitor and improve enrollment activities.
            View New Tools archived webinar and presentation slides
          • July 22, 2015: Basics of health coverage enrollment for Ryan White HIV/AIDS Program clients
            In this webinar, learn how to answer your clients' basic questions about enrolling in health coverage and learn about culturally competent strategies for engaging eligible clients that are not yet enrolled, even in states that have not expanded Medicaid. This webinar also highlights ACE TA Center tools that help engage, educate, enroll, and retain clients in health coverage.
            View Basics of Health Coverage archived webinar and presentation slides
          • January 28, 2015: Access to Health Coverage for Immigrants Living with HIV
            In this webinar, learn how to talk about health coverage with clients who are living with HIV and newly immigrated to the U.S. or may have family members in this situation. Expert presenters explain how some immigrants may qualify for Marketplace coverage, depending on their immigration status, and how immigrants can access other federal health care programs. Presenters also share culturally and linguistically competent strategies to help address clients' fears and concerns.
            View Access to Health Coverage archived webinar and presentation slides
          • December 4, 2014: Financial Help for Marketplace Insurance: Tax Credits & Cost Sharing
            This webinar provides a walk-though of two important financial subsidies, tax credits and cost sharing reductions. Learn about eligibility, tax filing requirements, how to apply and what some state ADAPs are doing to support the process. A new FAQ is also introduced.
            View financial Help for Marketplace Insurance archived webinar and presentation slides
          • November 17, 2014: Managing the Coverage Gap: Enrollment Resources for States without Medicaid Expansion
            This webinar provides strategies and resources for clients with limited coverage options in states that have not yet expanded Medicaid. This webinar also discusses effective strategies, resources, and a sub-grantee's successes in client enrollment.
            View Managing the Coverage Gap archived webinar and presentation slides
          • November 12, 2014: What You Need to Know: Open Enrollment and Health Insurance Plan Renewals for 2015
            This webinar explains why your enrolled clients should log into the health insurance Marketplace and culturally competent strategies for engaging eligible clients that are not yet enrolled. This webinar also introduces two new ACE tools that help explain plan renewals.
            View What you need to Know archived webinar and presentation slides
          • July 31, 2014: Trouble keeping track of your clients in the enrollment process? A worksheet to assist them through every step.
            This webinar focuses on how to use a new enrollment tracking worksheet to help staff keep track of where their clients are in the enrollment process.
            View Worksheet to Assist Clients through the Enrollment Process archived webinar and presentation slides
          • July 24, 2014: Are we speaking the same language? Tools to assist with complicated conversations about enrolling in health insurance.
            This webinar trains program staff to use two new resources designed to support culturally competent enrollment: a discussion guide and a plain language glossary.
            View Are We Speaking the Same Language archived webinar and presentation slides
          • July 10, 2014: Introducing new tools and resources to help enroll people of color living with HIV in health care coverage.
            This overview webinar provides grantees and providers with an overview of eight new tools and how they can help staff (enrollment assisters, case managers, etc.) who are enrolling clients of color.
            View Introducing New Tools and Resources to help enroll People of Color archived webinar and presentation slides